Cancellation of Order

Because our Standard UK service is a next day service any cancellation of an order made before 3 pm must be cancelled by 3 pm the same day. If a cancellation is made after this time we will not be able to stop despatch of the goods.

If the order is made after 3 pm any cancellation needs to reach us by 1 pm the next day otherwise the goods will be dispatched.

All cancellations must quote the MIN order number and be in writing via email. Please do not telephone in your cancellation as we have to have the instructions in writing.

Customers who miss the cancellation times will have to return the goods to us before we can issue a refund. We will not, in these circumstances, be able to refund the cost of the P&P.